Privacy Policy
Last updated: June 10, 2026
Relief Market Enterprise ("we", "our", or "us") operates the Relief Market mobile application and website at https://reliefmarket.ng. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We collect the following types of information:
- Account information: name, email address, phone number, and password when you register.
- Location data: your device's GPS location to show nearby markets, calculate delivery fees, and assign delivery partners. Location is only accessed when you use the app.
- Order and transaction data: items purchased, delivery addresses, payment method, and order history.
- Device information: device type, operating system, and app version for troubleshooting and analytics.
- Communications: messages sent through our in-app chat and customer service system.
2. How We Use Your Information
- To create and manage your account.
- To process orders, payments, and deliveries.
- To calculate delivery fees and match you with nearby vendors and delivery partners.
- To send order status updates and service notifications.
- To improve our platform and resolve technical issues.
- To comply with legal obligations.
3. Location Data
We request access to your device's precise location (ACCESS_FINE_LOCATION) and approximate location (ACCESS_COARSE_LOCATION) to:
- Detect your delivery zone and show available markets near you.
- Calculate accurate delivery fees.
- Allow delivery partners to navigate to your address.
Location is only collected while you are actively using the app. We do not collect location data in the background.
4. Sharing Your Information
We do not sell your personal data. We share information only in the following cases:
- Vendors: your name and delivery address are shared with the vendor fulfilling your order.
- Delivery partners: your name, delivery address, and order details are shared with the assigned delivery partner.
- Payment processors: payment data is handled by Paystack in accordance with their privacy policy.
- Legal requirements: we may disclose information if required by law or to protect our rights.
5. Data Retention
We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
6. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure token-based authentication (Laravel Sanctum) to protect your data.
7. Children's Privacy
Relief Market is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Withdraw consent for location access at any time via your device settings.
9. Third-Party Services
Our app uses the following third-party services which have their own privacy policies:
- Google Maps Platform — for maps, geocoding, and location services.
- Paystack — for payment processing.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Relief Market
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